![]() If you still aren’t familiar with this service, this post will help clear up any doubts you may have. This is how Salesforce Experience Cloud was born, a platform that promotes the creation of connected digital experiences to manage the entire customer journey in your company. Many companies have had to re-adapt their workflows, so Salesforce built an exciting alternative. The need to move over to the digital world has never been more imperative than in the current pandemic situation. It’s worth bearing in mind that standard Salesforce does not allow digital experience users to import data.In April 2021, Salesforce decided to change its Community Cloud for a more modern service. With so many different digital experience audiences come lots of reasons why users need to import data. It’s easy to see why they’re so popular, since digital experiences can be used in so many contexts: partner portals, e-commerce sites, help centres and even franchisee hubs. ![]() Salesforce Digital Experiences (Communities) built on Experience Cloud have been growing in popularity. However, many businesses and organisations need more than a window they need a door. We’ve seen that Salesforce themselves describe Digital Experiences as a “window” into your Salesforce world. Standard Salesforce does not allow users to import data in a digital experience. Partner users cannot import data to Salesforce in a digital experience Design for every device since all digital experiences are 100% mobile optimized and fully responsive.Create multiple experiences for specific needs.Go to market fast with industry-specific customizable themes.We keep repeating that it’s built on the Salesforce platform… but that’s because it’s important! By building on the Salesforce platform, you’re building your partner portal or support forum on world-leading software that is scalable, secure, customizable and centralized.Ī few more perks to consider at a glance: This means you’re maintaining and cultivating a single source of truth with an even bigger picture of your business, your customers and your partners. Not only this, but you’re doing this completely integrated with your CRM. With Experience Cloud, you’re giving stakeholders what they need. These are pre-built industry-specific Digital Experience templates (amongst other things!) created to help you go to market quicker. □ Top tip: Salesforce has created Lightning Bolts. You can create a digital experience for any situation where you want to present a beautiful external-facing interaction with your Salesforce CRM. This means that when you’re using Experience Cloud to build a digital experience, the world is your oyster! Salesforce Experience Cloud is a set of functionality built on the powerful Salesforce CRM platform. Now let’s investigate what this means in reality! What can you build using Experience Cloud? ![]() So hopefully we’ve cleared up some terms and their definitions. Help forum: Another example of a Digital Experience.ĭXP: You might see Experience Cloud referred to by this acronym it is Salesforce’s digital experience platform (DXP). Partner portal: One example of a Digital Experience. Site: Another name for a Digital Experience instance. Salesforce Community Cloud: The old name for Salesforce Experience Cloud.ĭigital Experience: The external-facing ‘site’ you can build with Salesforce Experience Cloud. ![]() It’s for you, your business and your external stakeholders. Salesforce Experience Cloud: Formerly known as “Community Cloud”, it’s a set of functionality to deliver external-facing digital experiences (see below) that sit on top of your CRM. Salesforce CRM platform: More than a database, this powerful software is your single source of truth for managing your customer relationships. We’ve already thrown in a few tricky words so why don’t we take a quick pause to define some key terms. You can use Experience Cloud to create multiple sites and experiences within your Salesforce org to address different purposes. Experience Cloud enables you to build beautifully-branded “digital experiences” that are connected to your CRM with a key focus on engaging customers and empowering partners. Salesforce Experience Cloud is a set of functionality built on the Salesforce Customer Relationship Management (CRM) platform. Or you might be asking yourself where a partner portal fits into all of this…ĭon’t worry, we’ve got you covered in this article! What is Salesforce Experience Cloud? ![]() You might be wondering how a Digital Experience is different to Salesforce Experience Cloud… You might hear people talk about “Community Cloud”… ![]()
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